Free Delivery & Free Returns

For health & safety we are suspending service. We hope you are all staying safe and look forward to welcoming you back soon.

Terms & Conditions

  1. DEFINITIONS AND INTERPRETATION
    1. The following definitions shall apply to these terms and conditions:
      1. Catwalk Club means Catwalk Club Ltd a company registered in England and Wales. Our company registration number is 11707475 and our registered office is at Nova North 6th Floor, 11 Bressenden Place, London, England, SW1E 5BY. References to “us” or “we” shall be references to Catwalk Club.
      2. Rental Period means the rental period as stated and requested in the rental order made through our site and shall begin on the date specified in the reservation of the product(s) and end on the date the product(s) are safely returned and received by DPD. For the avoidance of doubt, in the event that products are not returned to us on a prior to the Return Date, the Rental Period shall be extended and shall only cease once the product(s) are safely returned and received by DPD.
      3. Services means the luxury handbag rental service provided by Catwalk Club through this site.
    2. Unless the context otherwise requires, references to ‘terms’, ‘conditions’, ‘terms and conditions’ or ‘these terms’ shall mean these terms and conditions.
    3. Unless the context otherwise requires, references to Services as defined above shall be to the luxury handbag rental services offered by Catwalk Club and, for the avoidance of any doubt, shall not include any services rendered or offered by any third party.
    4. Clause and paragraph headings shall not affect the interpretation of these terms.
    5. Unless the context otherwise requires, words in the singular shall include the plural and the plural shall include the singular.
    6. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms
  2. THESE TERMS
    1. What these terms cover. These are the terms and conditions on which we supply Services to you through our site.
    2. Why you should read them. Please read these terms carefully before using our Services. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
    3. Acceptance of terms. By using our Services, you acknowledge and represent that you have read and understood these terms and confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our Services. We recommend that you print a copy of these terms for future reference.
    4. Additional terms. These terms of use refer to the following additional terms, which also apply to your use of our Services:
      1. our Privacy Policy See further under How we may use your personal information; and
      2. our Cookie Policy, which sets out information about the cookies on our site.
  3. INFORMATION ABOUT US AND HOW TO CONTACT US
    1. Who we are. We are Catwalk Club Ltd a company registered in England and Wales. Our company registration number is 11707475 and our registered office is at Nova North 6th Floor, 11 Bressenden Place, London, England, SW1E 5BY. Our registered VAT number is 313372531.
    2. We value hearing from our Users and are always interested in learning about ways we can improve the Catwalk Club services. Please feel free to email us at support@catwalk-club.com.
    3. How to contact us. You can contact us by emailing us at support@catwalk-club.com (for general enquiries) or ruby@catwalk-club.com (for PR & Marketing).
    4. How we may contact you. If we have to contact you for any reason we may do so by telephone, SMS text message, WhatsApp, through our site or by writing to you at the email address or postal address you have provided to us.
    5. “Writing” includes emails and messages. When we use the words “writing” or “written” in these terms, this includes emails, SMS text messages and WhatsApp messages.
    6. Response times. We will endeavour to respond to emails received from you within [24] hours of receipt but will not accept any liability in the event that we are unable to respond within this timeframe.
  4. TERMS OF USE
    1. Account. In order to use our Services, you must register for and maintain an active personal account (“Account”). In order to register for an account, you will be required to provide certain personal information and data which will include (but shall not be limited to):
      1. your name;
      2. your date of birth;
      3. your residential address;
      4. your contact details; and
      5. your payment details.
      6. register with Passbase.
      7. you will complete our identity verification process carried out by our third-party verification provider Passbase. By applying to become an authorised Catwalk Club member, you accept Passbase terms of service form part of these terms.
    2. Age Restrictions. The Services are not intended for use by, and shall not be available to, persons under the age of [18].
    3. You must keep your account details safe. If you choose, or you are provided with, a username, user identification code, password or any other piece of information as part of our security procedures or in respect of your Account, you must treat such information as confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@catwalk-club.com.
    4. Third party use. You may not under any circumstances authorise third parties to use your Account.
    5. Consent to receive communications. In registering and operating an Account, you hereby agree that pursuant and ancillary to the Services we may send you communications (by telephone, email, SMS text message, WhatsApp, through our site or otherwise) as part of the day-to-day operation of the business. You may opt-out of receiving communications at any time but accept that in doing so this may greatly restrict and impact your use of the Services. In the event that you decide to opt-out of receiving communications, we reserve our rights to contact you as may be required in the event of any dispute.
    6. Consent to credit checks. In registering and operating an Account, you hereby agree and consent to the running of credit checks against you at our sole and absolute discretion.
    7. Right to disable, suspend or delete. We have the right to disable, suspend or delete your Account or any part thereof, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
    8. How you may use material. We are the owner or the licensee of all intellectual property rights on our Services, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our Services for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Services in breach of these terms of use, your right to use our Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    9. Intellectual Property. Catwalk Club is a trademark of Catwalk Club. All Catwalk Club graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Catwalk Club. Any trademarks not owned by Catwalk Club that appear on the site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Catwalk Club. All content and compilation thereof on the site, including, but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, and software, is the property of Catwalk Club, its licensors, or its product suppliers, and is protected by UK and international copyright laws. No material, including, but not limited to, the material listed above, should be reproduced or used without our express written permission.
    10. No modification of materials. You must not modify any materials in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics.
    11. Our status. Our status (and that of any identified contributors) as the authors of content on our Services must always be acknowledged.
    12. Do not rely on information on our Services. Although we make reasonable efforts to update the information on our Services, we make no representations, warranties or guarantees, whether express or implied, that the content on our Services is accurate, complete or up to date.
    13. We are not responsible for websites we link to. Where our Services contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
    14. Not responsible for viruses. We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Services. You should use your own virus protection software. You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, the server on which our Services are stored or any server, computer or database connected to our Services. You must not attack our Services via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.
    15. Rules about linking to our Services. You may link to our Services, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Services in any website or application that is not owned by you. We reserve the right to withdraw linking permission without notice. Any website or application in which you are linking must comply in all respects with our Acceptable Use Policy in clause 5.
  5. ACCEPTABLE USE POLICY
    1. Acceptable uses. You may use the Services:
      1. to create an Account;
      2. to view content; and
      3. to rent luxury handbags.
    2. Prohibited uses. You may use our Services only for lawful purposes. You may not use our Services:
      1. in any way that breaches any applicable local, national or international law or regulation;
      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
      3. for the purpose of harming or attempting to cause harm in any way;
      4. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
      5. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
      6. for any other reason not stated to be an acceptable use in clause 5.1.
    3. You also agree:
      1. not to reproduce, duplicate, copy or re-sell any part of our Services in contravention of the provisions of our terms; and
      2. not to access without authority, interfere with, damage or disrupt:
        1. any part of our Services;
        2. any equipment or network on which our Services are stored;
        3. any software used in the provision of our Services; or
        4. any equipment or network or software owned or used by any third party.
  6. OUR SERVICES
    1. Our services. We provide a luxury handbag rental service. The Services include:
      1. identifying, showcasing and making available for rental a number of luxury handbags from a wide variety of designers; and
      2. accepting and processing rentals requested by you, but without prejudice to our rights at our sole and absolute discretion to decline any such request and/or cancel an accepted rental.
      3. The Services are made available solely for your personal, non-commercial use.
    2. Locations. Our Services are available in the UK only.
  7. USE OF SERVICES
    1. Your liability. You will be solely liable and accountable to us and any local authorities, law enforcement bodies or any other competent authority for all matters taking place in respect of, and relating to, your Account and your use of the Services.
    2. Use of Account. You may use your Account to carry out the following in accordance with our Acceptable Use Policy set out in clause 5:
      1. view and browse our site and its content;
      2. make rental bookings of products available on our site; and
      3. make a wishlist of products you may wish to rent in the future.
    3. Rental limits. We may, in our sole and absolute discretion, limit or restrict the number and/or value of products that you may rent at any one time.
  8. USE OF CATWALK CLUB PLATFORM
    1. In order to access and start using the Catwalk Club services you must verify your account via Passbase; you will receive an email to confirm your verification approval. By signing up and activating your account, you accept the Passbase Terms and conditions. To comply with legal requirements, we require identity documentation to enable us to open your account e.g. passport.
    2. Use of the Catwalk Club rental service is restricted to authorised members only. We are under no obligation accept any individual and may reject membership if security regulations are not met. Furthermore, we may also deactivate any account at any time without warning, if the member has violated these terms.
    3. To Create an account, you confirm that:
      1. You are over 18 and capable in your country of residence of entering into a legally binding agreement;
      2. You will complete our identity verification process carried out by our third-party verification provider Passbase. By applying to become a authorised Catwalk Club member, you accept Passbase terms of service form part of these terms.
      3. All details provided by yourself (including registration) must be correct and up to date. Please update or correct your personal details when needed to keep your account verified and to avoid deactivation.
      4. You are responsible for maintaining the confidentiality of your account details. If you have apprehensions that your account may have been misused, please contact us at support@catwalk-club.com.
  9. PROVIDING THE SERVICES
    1. Acceptance of rental bookings. For legal purposes, any rental bookings made through our Services shall be deemed accepted at our registered office address. Acceptance of rental bookings will always be subject to availability and cleared payment having been received.
    2. When the Services will be provided. We will always endeavour to provide the Services as soon as possible and in accordance with the requested dates of your rental booking. However, we cannot guarantee rental requests will always be satisfied within the desired timeframes.
    3. We are not responsible for delays outside our control. If the supply of the Services is delayed by an event outside our control, we will not be liable for delays caused by the event.
    4. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Services to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract, suspend or delete your Account, or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for the Services (or any part of them) not being supplied if this is caused by you not giving us the correct and accurate information we need within a reasonable time of us asking for it.
    5. Reasons we may suspend the supply of services to you. We may have to suspend the supply of Services to:
      1. deal with technical problems or make minor technical changes;
      2. update the Services to reflect changes in relevant laws and regulatory requirements;
      3. make changes to the Services.
    6. We may suspend supply of the Services if you do not pay. If you do not pay us for the Services immediately, we may suspend supply of the Services until you have paid us the outstanding amounts.
  10. OUR CONTRACT WITH YOU
    1. How we will accept your rental booking. Our acceptance of your rental booking will take place when we send you a confirmation by way of acceptance by email or through our site, at which point a contract will come into existence between you and us. We may limit or restrict the number or value of products that you rent at any one time in accordance with clause 7.3.
    2. If we cannot accept your rental booking. If we are unable to accept your rental booking, we will inform you of this and will not charge you for the Services. This might be because the selected product or services are unavailable, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description or because we are unable to meet a deadline or timeframe you have specified.
    3. Your rental booking number. We will assign a rental booking number to your rental booking and tell you what it is when we accept your rental booking. It will help us if you can tell us the rental booking number whenever you contact us about your rental booking.
    4. No obligation to accept bookings. We have no obligation to accept any rental booking from you and fully reserve our rights to refuse rental bookings in our sole and absolute discretion.
  11. DELIVERY AND RETURN OF PRODUCTS
    1. Delivery of confirmed rental bookings. All deliveries are insured and handled through DPD. DPD should send you a SMS/email text message on the day of delivery. If you will not be in when your delivery is scheduled, please contact DPD and they may be able to arrange to drop the parcel at your nearest collection point, ready for you to collect.
    2. Delivery times may vary. Catwalk Club makes no guarantees as to actual delivery time.
    3. Delivery charges. Subject to clause 10.8, deliveries and returns are free of charge within the UK. Deliveries outside of the UK are not currently available.
    4. With delivery of Inventory Item, Catwalk Club will provide you with a pre-paid, pre-addressed return label as well as instructions for your use in returning the Inventory Item to Catwalk Club. You will receive a Catwalk Club reusable packaging case, but this is not yours to keep. If the case is not returned automatically charged a £15 fee.
    5. Catwalk Club are not responsible for any personal or other items left in Catwalk Club Packaging Case which are returned with the Inventory Items. If you believe you have accidentally sent us such items, please contact us as soon as possible at support@catwalk-club.com.
    6. Risk of damage. The risk of damage for products dispatched passes to you upon delivery by DPD. All DPD confirmed deliveries are the sole responsibility of the recipient.
    7. Risk of loss. The risk of loss for products dispatched passes to you upon delivery by DPD. All DPD confirmed deliveries are the sole responsibility of the recipient. If you are unable to locate a confirmed delivery, you must contact us immediately so that we may place a tracer investigation with DPD and temporarily suspend the Rental Period.
    8. Return of products. Within the package delivered to you, we will include a returns label and dust bag which, along with the packaging, should be kept safely so that you may use these to return the products to us free of charge. When ready to return the products, the products along with the dust bag and any accessories should be packaged safely, secured with the security cable tie and dropped off at your nearest DPD drop off point with the returns label attached to the front of the packaging.
    9. Late fees. If you return the item(s) late or not at all, you will be automatically charged £50.00 to the payment card you used to pay for the rental fee, for every day that you are late returning the item(s).
    10. Extensions. You may extend your order for an inventory by emailing us at bookings@catwalk-club.com; provided that any extensions are subject to other customer orders for the item(s) and to pre-payment of the additional Rental Fee applicable to that inventory item for the period of time of the extension.
    11. Date of returns. All returns should be made on the final day of the Rental Period (the “Return Date”). If you believe you may be unable to ensure the safe return of the products to us within this timeframe you must contact us immediately and state:
      1. the reasons for the delay; and
      2. the expected date of return.
      3. You may be charged in respect of any products not returned safely on or prior to the Return Date.
    12. Lost returns label. If you have lost, damaged or misplaced your returns label you must contact us immediately and you will be responsible for any delivery charges incurred in relation to the safe return of the products to us.
  12. YOUR OBLIGATIONS
    1. Your obligations. When using our Services you must:
      1. create an Account with us;
      2. verify your account via Passbase and wait for security approval;
      3. provide us with complete and accurate information sufficient to enable us to carry out our obligations in respect of the Services;
      4. make all payments in full immediately upon your rental order;
      5. ensure that the products are not lost, stolen, misplaced, damaged, disfigured, altered or devalued in any way;
      6. maintain appropriate insurance in accordance with clause 21; and
      7. return all products to us on or before the Return Date.
  13. DAMAGE OR LOSS OF PRODUCTS
    1. Damage to products. In the event that any product rented by you is or becomes damaged, disfigured, altered or devalued in any way (exceeding normal wear and tear) during your Rental Period as determined by us in our sole and absolute discretion, we may charge your payment method for repairments and/or collect the full retail price for such product (accounting for any deposit paid). Rental fees will continue to accrue until the payment is received in full. [Any deposit paid shall be deemed forfeited and shall become due and payable to us in accordance with clause 16.5.]
    2. Loss of products. In the event that any product rented by you is lost, misplaced, stolen or for whatever reason is no longer in your possession and you have no means to recover the product, we may charge your payment method and collect the full retail price for such product (accounting for any deposit paid). Rental fees will continue to accrue until the payment is received in full. [Any deposit paid shall be deemed forfeited and shall become due and payable to us in accordance with clause 16.5.]
    3. Maximum charges. Catwalk club will not charge you for more than an amount equal to 100% of the Replacement Value plus the Rental Fee, in the aggregate, for any charges under this section. If you pay Catwalk Club an amount equal to 100% of the Replacement Value, plus an applicable Rental Fees, and you still possess the inventory item, the inventory item is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this section.
  14. YOUR WARRANTIES
    1. Warranties. You warrant to us that:
      1. you will only use our Services for lawful purposes;
      2. you will not breach these terms in whole or in part in any manner whatsoever;
      3. you are over the age of [18] years old;
      4. you will not abuse the Services in any manner whatsoever and will at all times maintain the expected standards of behaviour and care of a reasonable consumer;
      5. all information, details, content and materials provided by you to us or uploaded onto our Services (including on registration of your Account), are true, accurate and up to date in all respects and at all times and are not misleading in any respect;
      6. you will at all times during the Rental Period use all best endeavours to ensure that any product rented is not damaged, disfigured, altered, devalued, lost, misplaced or stolen;
      7. you will at all times during the Rental Period act with due care and responsibility in respect of all and any products rented; and
      8. you confirm that you have the resources and means to make payment of the full retail value of any products rented by you in the event of loss, damage or your inability to return any products rented to us in acceptable condition for whatever reason in accordance with these terms.
  15. YOUR RIGHTS TO MAKE CHANGES
    1. You may make changes in limited circumstances. If you wish to make changes to a rental booking once the rental booking has been placed and accepted, please contact us immediately at support@catwalk-club.com. Changes can only be made:
      1. in the event that the product(s) ordered have not been dispatched to your address at the time your email is read by our team; or
      2. if the product(s) ordered have been dispatched, you may only make changes to the duration of the rental by agreement with us in writing and such changes will be subject to our approval and acceptance at our sole and absolute discretion. We cannot guarantee that a change to the duration of your rental will be accepted and if no changes are agreed you will be charged in full for the rental booking.
    2. If changes cannot be agreed. If changes to the duration of your rental booking cannot be agreed in accordance with clause 14.1.2, you may not make any changes to your rental booking and you will be charged in full for the rental booking.
  16. OUR RIGHTS TO MAKE CHANGES
    1. We may make changes to these terms. We may amend these terms from time to time. Every time you wish to use our Services, please check these terms to ensure you understand the terms that apply at that time.
    2. We may make changes to our Services. We may update our Services and these terms from time to time to reflect changes to our Services, our users’ needs and our business priorities.
    3. We may suspend or withdraw our Services. Our site is made available free of charge. We do not guarantee that our site, Services, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site or Services for business and operational reasons.
  17. PRICE, CHARGES AND PAYMENT FOR SERVICES
    1. Where to find the price. The price of the products available for rental on our site will be the price indicated on the site when you placed your rental booking. We use our best efforts to ensure that the price of the products advised to you is correct. However, please see clause 16.3 for what happens if we discover an error in the price of the product you book to rent.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your rental booking date and the date the Services are supplied, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products may be incorrectly priced. We will normally check prices before accepting your rental booking so that, where the correct price for the product at your rental booking date is less than our stated price at your rental booking date, we will charge the lower amount. If the correct price for the product at your rental booking date is higher than the price stated to you, we will contact you for your instructions before we accept your rental booking. If we accept and process your rental booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid and there shall be no obligation on us to render any Services to you.
    4. Charges. You understand that use of the Services will result in charges to you for the rental of products. Charges will be based on the Rental Period of the products in question.
    5. Deposit. In addition to payment of the rental price of the product(s), you will also be charged a deposit payment amounting to a sum equal to [10%] of the full retail price of the product(s) rented. Such deposit shall be held pending safe return to our satisfaction of the product(s) rented in accordance with clause 10 and reimbursement of the deposit paid shall be made within [7] days of our satisfaction as to the same. In the event the product(s) rented are not returned prior to or within [10] days of the Return Date, or are returned damaged, disfigured, altered or devalued in any way, the deposit paid shall be deemed forfeited and shall be due and payable to us].
    6. Late return charges. In the event that product(s) are not returned safely to us on or prior to the Return Date, the Rental Period shall be deemed automatically extended until the product(s) have been safely returned and received by us. You will be charged a proportionate additional sum in respect of any extension of the Rental Period or additional Rental Period not yet paid for.
    7. When you must pay and how you must pay. We accept payment with PayPal, [accept Visa, MasterCard, Amex, Discover and PayPal]. You must make an advance payment of 100% of the rental price of the product(s) for your selected dates at the time of the rental booking.
    8. If you make changes. In the event that you make changes to the duration of your rental booking and such changes result in an increased rental period, you must make advance payment of the increased charges in accordance with clause 16.6.
    9. Right to remove or revise charges. We reserve the right to establish, remove and/or revise charges for any or all products rented through the use of the Services at any time in our sole and absolute discretion. You will be responsible for all charges incurred under your Account regardless of your awareness of such charges or the amounts thereof.
  18. YOUR RIGHTS TO END THE CONTRACT
    1. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at in this clause below, the contract will end immediately and we will refund you in full for any Services which have not been provided:
      1. we have told you about an error in the price or description of the Services and you do not wish to proceed;
      2. there is a risk that supply of the Services may be significantly delayed because of events outside our control;
      3. we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons; or
      4. you have a legal right to end the contract because of something we have done wrong.
    2. Exercising your right to change your mind. You may exercise your right to change your mind only if the product(s) you have ordered have not been dispatched (or otherwise in very limited circumstances only in accordance with clause 14.1.2). If you wish to make changes to a rental booking once the rental booking has been placed and accepted, please contact us immediately at support@catwalk-club.com in accordance with clause 14.
    3. When you don’t have the right to change your mind. Subject to any changes agreed in accordance with clause 14.1.2, once the product(s) ordered have been dispatched to your address you will be charged in full for the rental order placed.
  19. CANCELLATION (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by sending us an email to support@catwalk-club.com quoting your name and rental booking number.
    2. When you may be entitled to a refund. You may be entitled to a refund in the following circumstances:
      1. if the product(s) you have ordered have not been dispatched to your address and you have confirmed to us by email to support@catwalk-club.com that you wish to cancel your rental booking and this email is read before dispatch has taken place, you will be entitled to a full refund of any sums paid in respect of the rental booking; and
      2. if the product(s) you have ordered have been dispatched to your address and we have agreed changes to the duration of your rental in writing in accordance with clause 14.1.2, you may, at our sole and absolute discretion, be entitled to a partial refund reflective of any decreased duration of rental, such partial refund to be considered and determined only once all products rented as part of the rental booking have been safely returned and received by us.
    3. When you will not be entitled to a refund. Unless changes to your rental booking have been agreed in accordance with clause 14.1.2, once the product(s) ordered have been dispatched to your address, you will not be entitled to a refund.
    4. How we will refund you. If you are entitled to a refund, we will refund you the sum due to you in accordance with these terms by the method you used for payment.
    5. When your refund will be made. We will make any refunds due to you as soon as possible and no later than [up to 14 days] of the refund falling due.
    6. Costs and expenses. We will not be liable to you for any costs or expenses incurred by you in respect of an accepted rental booking in the event that such rental booking is cancelled (or otherwise). Any costs or expenses incurred are incurred at your own risk and shall not be recoverable from us.
  20. OUR RIGHTS TO END THE CONTRACT
    1. We may end the contract if you break it. We may end the contract at any time if:
      1. you do not make any payment to us when it is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services;
      3. you breach these terms or any of the warranties set out in clause 10 are or become untrue, inaccurate or misleading.
    2. Our discretion. Notwithstanding any other clause of these terms, we may end the contract at any time without cause if deemed appropriate in our sole and absolute discretion.
    3. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 19.1, you will not be entitled to a refund in respect of any payments made and we may charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  21. IF THERE IS A PROBLEM WITH THE SERVICES
    1. How to tell us about problems. If you have any questions or complaints about the Services, please contact us by emailing us at support@catwalk-club.com.
  22. INSURANCE
    1. Catwalk club has no obligation to insure. We shall not (and shall be under no obligation to) insure the products made available to rent on our site.
    2. Your insurance obligations. You shall at all times take out and maintain appropriate insurance policies sufficient to insure against the full retail value of any products rented by you in the event of loss or damage.
  23. LIMITATION OF LIABILITY AND INDEMNITY
    1. Disclaimer. The Services are provided “as is” and “as available” and we disclaim all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the Services or any services requested through the use of the Services, or that the Services will be uninterrupted or error-free. You agree that the entire risk arising out of your use of the Services, and any service requested in connection with the Services, remains solely with you, to the maximum extent permitted under applicable law.
    2. No representations outside the UK. We make no representations that the content of our Services is appropriate in locations outside of the UK. Any users accessing our Services from outside of the UK shall be doing so at their own risk and shall be personally responsible for compliance with their respective domestic laws.
    3. Our liability. We shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Services and we shall not be liable for any damages, liability or losses arising out of your use of or reliance on the Services or your inability to access or use the Services.
    4. Further limitation on liability. To the extent permitted by applicable law, we will not be liable to you in any way (whether such liability arises in contract (by way of indemnity or otherwise), tort (including negligence) misrepresentation, breach of statutory duty, restitution or otherwise) for:
      1. any theft or loss of your, our or any other person’s property in connection with the Services or any services provided pursuant or ancillary to the Services;
      2. any rental booking through the Services that has not been accepted;
      3. any loss, damage, costs, expenses or liability suffered by anyone other than you in connection with your use of the Services;
      4. any losses that could not reasonably be expected to result from our negligence or breach of these terms;
      5. any other loss, damage, costs, expenses or liability that you suffer in connection with the Services, save to the extent that we fail to perform our obligations to you to the standard of a diligent and professional provider of the relevant services.
    5. Limit. In no event shall our total liability to you in connection with the Services exceed the total sums paid by you to us.
    6. No limitation where unlawful. Notwithstanding the above, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
    7. Indemnity. You agree to indemnify and hold us and our officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:
      1. your use of the Services or services obtained through your use of the Services;
      2. your breach of any of these terms; and
      3. your violation of the rights of any third-party.
  24. HOW WE MAY USE YOUR PERSONAL INFORMATION
    1. How we may use your personal information. We will only use your personal information and cookies as set out in our Privacy Policy and our Cookie Policy respectively.
  25. OTHER IMPORTANT TERMS
    1. We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You cannot transfer your rights to someone else. You may not transfer your rights or your obligations under these terms to another person.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed exclusively by English law and you can bring legal proceedings in respect of these terms exclusively in the English courts.